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The new regulatory framework for consumer dispute resolution / edited by Pablo Cortés. - First edition. - xxviii, 471 pages ; 26 cm

Includes bibliographical references and index.

The new landscape of consumer redress : the European Directive on Consumer Alternative Dispute Resolution and the regulation on online dispute resolution / Developments in European civil procedures / The consumer arbitration conundrum : a matter of statutory interpretation or time for reform? / Access to court? : "encouraging" consumers to use court-connected mediation in small claims and other cases / Ombudsman schemes : energy sector in Germany, France, and the UK / The implementation of the Consumer ADR Directive in Belgium / The implementation of the Consumer ADR Directive in France / The implementation of the Consumer ADR Directive in Germany / The implementation of the Consumer ADR Directive and the ODR regulation in Ireland / The implementation of the Consumer ADR Directive in Italy / The implementation of the Consumer ADR Directive in the Netherlands / The implementation of the Consumer ADR Directive in Portugal : necessary reform or missed opportunity? / Challenges for the implementation of the Consumer ADR Directive in Spain / Regulating ADR : lessons from the UK / Consumer redress in the United States / Consumer redress : implementing the vision / A dispute system design perspective on the future development of consumer dispute resolution / Cross-border consumer redress after the ADR Directive and the ODR regulation / New trends for ADR in the European Union / Consumer ADR and collective redress / Ensuring the provision of consumer dispute resolution / Pablo Cortés -- Pablo Cortés -- Pablo Cortés and Rafał Mańko -- Pablo Cortés -- Sue Prince -- Naomi Creutzfeldt -- Stefaan Voet -- Emmanuel Guinchard -- Rosa Miquel -- G. Brian Hutchinson -- Carlo Pilia, Pablo Cortés, and Paolo Vargiu -- Eline Verhage -- Cátia Marques Cebola -- Fernando Esteban de la Rosa -- Richard Kirkham -- Amy J. Schmitz -- Christopher Hodges -- Jane Williams and Chris Gill -- Guillermo Palao Moreno -- Giuseppe de Palo and Romina Canessa -- Cosmo Graham -- Pablo Cortés. Introduction / Conclusion:

Consumer out-of-court redress in the European Union is experiencing a significant transformation; indeed the current changes are the most important that have occurred in the history of the EU. This is due to the recent implementation of the Alternative Dispute Resolution (ADR) Directive 2013/11/EU and the Online Dispute Resolution (ODR) Regulation (EU) 2013/524. The Directive ensures the availability of quality ADR schemes and sets information obligations on businesses, and the Regulation enables the resolution of consumer disputes through a pan European ODR platform.

ISBN: 9780198766353 0198766351

LCCN: 2016953198

Subjects--Topical Terms:
Consumer protection--Law and legislation--Europe.
Dispute resolution (Law)--Europe.
Consumer protection--Law and legislation.
Dispute resolution (Law)
arbitrage
consumentenrecht

Subjects--Geographic Terms:
Europe.

LC Class. No.: K3842 / .N487 2016

Dewey Class. No.: 343.071 COR