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World development report 2004 : Making services work for poor people (Record no. 20372)

MARC details
000 -LEADER
fixed length control field 04766nam a2200229Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210825110222.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 160316s2003 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0-8213-5537-6 (clothbound)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0-8213-5468-X (paperback)
040 ## - CATALOGING SOURCE
Transcribing agency nls
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 338.900000
Item number WOR
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name World Bank
245 ## - TITLE STATEMENT
Title World development report 2004 : Making services work for poor people
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Oxford University Press
Date of publication, distribution, etc. 2003
300 ## - PHYSICAL DESCRIPTION
Extent 271p
Dimensions xv
365 ## - TRADE PRICE
Price amount Rs.495
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Contents:<br/>Acknowledgments xiii;<br/>Abbreviations and Data Notes xiv;<br/>Foreword xv;<br/>Overview 1;<br/>The problem 2;<br/>The framework of relationships—between clients, providers, and policymakers 6;<br/>What not to do 10;<br/>What can be done? 12;<br/>1 Services can work for poor people but too often they fail 19;<br/>Outcomes are substantially worse for poor people 20;<br/>Affordable access to services is low—especially for poor people 20;<br/>Quality—a range of failures 22;<br/>Making services work to improve outcomes 26;<br/>spotlight on Progresa 30;<br/>2 Governments should make services work 32;<br/>A public responsibility 32;<br/>Growth, though essential, is not enough 35;<br/>More public spending alone is not enough 35;<br/>Technical adjustments without changes in incentives are not enough 40;<br/>Understanding what works and why—to improve services 42;<br/>spotlight on Kerala and Uttar Pradesh 44;<br/>3 The framework for service provision 46;<br/>An analytical framework: actors and accountabilities 47;<br/>Why establishing relationships of accountability is so complex 52;<br/>Successes and failures of the public sector and the market 54;<br/>From principles to instruments 58;<br/>Reforming institutions to improve services for poor people will be difficult 60;<br/>spotlight on Uganda 62;<br/>4 Clients and providers 64;<br/>When will strengthening the client-producer link matter most? 64;<br/>Increasing client power through choice 66;<br/>Increasing consumer power through participation 70;<br/>Client power in eight sizes 74;<br/>spotlight on the Bamako Initiative 76;<br/>5 Citizens and politicians 78;<br/>Citizen voice and political accountability 78;<br/>The politics of providing public services to poor people 81;<br/>Beyond the ballot box: citizen initiatives to increase accountability 85;<br/>Information strategies to strengthen voice 86;<br/>Decentralization to strengthen voice 89;<br/>Citizen voice in eight sizes 90;<br/>spotlight on the Kecamatan Development Program 92;<br/>spotlight on Norway and Estonia 94;<br/>6 Policymakers and providers 95;<br/>Compacts, management, and the “long route” of accountability 95;<br/>Increasing accountability: separating the policymaker from the provider 98;<br/>Limits to accountability 99;<br/>Overcoming the limits 100;<br/>Provider incentives in eight sizes 106;<br/>Scaling up, scaling back, and wising up 108;<br/>spotlight on Cambodia 109;<br/>7 Basic education services 111;<br/>Common problems of service provision 111;<br/>For higher-quality systems, strengthen the relationships of accountability 113;<br/>Citizens and clients, politicians and policymakers: voice 114;<br/>Policymakers and organizational providers: compacts 117;<br/>Organizational and frontline providers: management 124;<br/>Client power 124;<br/>Getting reform going 128;<br/>spotlight on Educo 131;<br/>8 Health and nutrition services 133;<br/>The health of poor people 134;<br/>Market failures and government failures 136;<br/>Strengthening client power 143;<br/>Strengthening poor citizens’ voice 146;<br/>Compacts: provider incentives to serve the poor 149;<br/>Six sizes fit all? 154;<br/>spotlight on Costa Rica and Cuba 157;<br/>9 Drinking water, sanitation, and electricity 159;<br/>The state of water and sanitation services 159;<br/>Infrastructure and the accountability framework for service delivery 160;<br/>Urban water networks 164;<br/>Rural areas: network and non-network systems 171;<br/>Sanitation 173;<br/>Electricity 175;<br/>Moving the reform agenda forward 176;<br/>spotlight on Johannesburg 178;<br/>10 Public sector underpinnings of service reform 180;<br/>Strengthening the foundations of government 180;<br/>Spending wisely 181;<br/>Decentralizing to improve services 185;<br/>Making, managing, and implementing good policies 191;<br/>Curbing corruption in service delivery 195;<br/>Managing transitions: overcoming reform hurdles 198;<br/>Evaluating and learning 199;<br/>spotlight on Ceará 201;<br/>11 Donors and service reform 203;<br/>Aid and accountability 203;<br/>Strengthen—don’t weaken—the compact 204;<br/>Let provider organizations manage 206<br/>Increase client power 208<br/>Promote voice 209<br/>Align aid delivery with service delivery 211<br/>Why reforming aid is so difficult 216;<br/>Bibliographical Note 218;<br/>Endnotes 219;<br/>References 228;<br/>Selected World Development Indicators 2004 249.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name
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856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="http://hdl.handle.net/10986/5986">http://hdl.handle.net/10986/5986</a>
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type BOOKs
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        NLS NLS NAB Compactor 30/05/2017 495.00   338.9 WOR 18486 30/05/2017 30/05/2017 BOOKs