Part One: Introduction 1. Procedural Justice, Legitimacy, and Compliance 3 2. Design of the Chicago Study 8 Part Two: Legitimacy and Compliance 3. Legitimacy as a Theoretical Issue 19 4. Measuring Legitimacy and Compliance 40 5. Does Legitimacy Contribute Independently to Compliance? 57 Part Three: Citizens’ Concerns When Dealing with Legal Authorities 6. What Do People Want from Legal Authorities? 71 7. Measuring the Psychological Variables 85 8. Does Experience Influence Legitimacy? 94 Part Four: The Meaning of Procedural Justice 9. The Psychology of Procedural Justice 115 10. The Influence of Control on the Meaning of Procedural Justice 125 11. Beyond Control 135 Part Five: Conclusions 12. The Antecedents of Compliant Behaviour 161 13. The Psychology of Legitimacy 170 Appendix A: Questionnaire Used in First Wave of Chicago Study 179 Appendix B: Coefficient Alphas for Scales Used in the Analysis 220 Appendix C: Frequency Data 221