CONTENTS Acknowledgments IX Introduction 1 Chapter 1. The Challenge of Staffing 5 Chapter 2. The Impact of Technology on the Library Manager 13 Chapter 3. Building Core Competencies for Library Staff 19 Chapter 4. Challenges and Opportunities for Planning and Implementing a Training Program for Library Staff 29 Chapter 5. Creating and Implementing a Technology Training Program for Library Staff 37 Chapter 6. Evaluating a Technology Training Program for Library Staff 49 Chapter 7. Clicks and Bricks 59 Chapter 8. The Challenge of the Virtual Library 65 Chapter 9. The Library Consortium 71 Chapter 10. Practical Library Development 79 Chapter 11. A Dynamic Dozen: Management Classics for the Twenty-First Century Library Manager 89 Appendix A. ALA-Accredited Library Schools 97 Appendix B. Surveys 123 Notes 131 Bibliography: A Practical Resource for the Library Manager 133 Index 145