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Online dispute resolution

By: Contributor(s): Publication details: San Francisco John Wiley & Sons 2001Description: xiiiISBN:
  • 9780787956769
Subject(s): DDC classification:
  • 347.090000 KAT
Contents:
Table of contents Preface. Acknowledgements. Introduction. 1. The Impact of Cyberspace on Disputes and Dispute Resolution. 2. A Brief History of ODR. 3. Understanding the ODR Process. 4. Introducing the Fourth Party: The Critical Role of Technology. 5. Facilitating Agreement: ODR and Offline Dispute Resolution. 6. How Mediators Can Facilitate "Screen to Screen" Agreement: A Primer for Conflict Resolution Professionals Entering ODR. Appendix 1: Online Literature and Resources about ODR. Appendix 2: ODR Programs and Ventures. Appendix 3: Reed Publishing v. Select Gourmet Foods (Sample Domain Name Dispute Decision) Appendix 4: SquareTrade Direct Negotiation Process. Appendix 5: Online Ombuds Office Dispute Transcript.
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BOOKs NLS 347.09 KAT (Browse shelf(Opens below)) Available 31578

Table of contents
Preface. Acknowledgements. Introduction. 1. The Impact of Cyberspace on Disputes and Dispute Resolution. 2. A Brief History of ODR. 3. Understanding the ODR Process. 4. Introducing the Fourth Party: The Critical Role of Technology. 5. Facilitating Agreement: ODR and Offline Dispute Resolution. 6. How Mediators Can Facilitate "Screen to Screen" Agreement: A Primer for Conflict Resolution Professionals Entering ODR. Appendix 1: Online Literature and Resources about ODR. Appendix 2: ODR Programs and Ventures. Appendix 3: Reed Publishing v. Select Gourmet Foods (Sample Domain Name Dispute Decision) Appendix 4: SquareTrade Direct Negotiation Process. Appendix 5: Online Ombuds Office Dispute Transcript.