Contents
Abbreviations;
List of Illustrations;
List of Tables;
Acknowledgements;
1. Introduction;
1.1 Background;
1.2 Structure;
2. Literature Review;
2.1 Accountability;
2.2 Political Corruption;
2.3 Maladministration;
2.4 Service Delivery;
3. Methodology;
3.1 Research Problem;
3.2 Research Objectives;
3.4 Research Questions;
3.5 Research Design;
4. Enacting Accountability Institutions;
4.1 Lokpal & Lokayukta;
4.2 Right to Services;
4.3 Takeaway;
5. Implementing Accountability Institutions;
5.1 Comparative Cases for Lokayukta;
5.2 Comparative Cases for Right to Services;
6. Findings & Policy Recommendations;
7.1 Barriers to the Working of Accountability Institutions;
7.2 Policy recommendations to Build Strong Lokayuktas;
7.3 Policy recommendations to Build Strong Right to Services;
7.4 Legal Redress & Administrative Redress;
8. Conclusion;
Bibliography;
Appendix;
i. Legislative Status of Lokayukta and Right to Services;
ii. Mapping Shortcomings of Lokayuktas;
iii. Mapping Shortcomings of Right to Services.