000			04766nam a2200229Ia 4500
999			_c20372 _d20372
003			OSt
005			20210825110222.0
008			160316s2003 xxu||||| |||| 00| 0 eng d
020			_a0-8213-5537-6 (clothbound)
020			_a0-8213-5468-X (paperback)
040			_cnls
082			_a338.900000 _bWOR
100			_aWorld Bank
245			_aWorld development report 2004 : Making services work for poor people
260			_aNew Delhi _bOxford University Press _c2003
300			_a271p _cxv
365			_b Rs.495
505			_aContents: Acknowledgments xiii; Abbreviations and Data Notes xiv; Foreword xv; Overview 1; The problem 2; The framework of relationships—between clients, providers, and policymakers 6; What not to do 10; What can be done? 12; 1 Services can work for poor people but too often they fail 19; Outcomes are substantially worse for poor people 20; Affordable access to services is low—especially for poor people 20; Quality—a range of failures 22; Making services work to improve outcomes 26; spotlight on Progresa 30; 2 Governments should make services work 32; A public responsibility 32; Growth, though essential, is not enough 35; More public spending alone is not enough 35; Technical adjustments without changes in incentives are not enough 40; Understanding what works and why—to improve services 42; spotlight on Kerala and Uttar Pradesh 44; 3 The framework for service provision 46; An analytical framework: actors and accountabilities 47; Why establishing relationships of accountability is so complex 52; Successes and failures of the public sector and the market 54; From principles to instruments 58; Reforming institutions to improve services for poor people will be difficult 60; spotlight on Uganda 62; 4 Clients and providers 64; When will strengthening the client-producer link matter most? 64; Increasing client power through choice 66; Increasing consumer power through participation 70; Client power in eight sizes 74; spotlight on the Bamako Initiative 76; 5 Citizens and politicians 78; Citizen voice and political accountability 78; The politics of providing public services to poor people 81; Beyond the ballot box: citizen initiatives to increase accountability 85; Information strategies to strengthen voice 86; Decentralization to strengthen voice 89; Citizen voice in eight sizes 90; spotlight on the Kecamatan Development Program 92; spotlight on Norway and Estonia 94; 6 Policymakers and providers 95; Compacts, management, and the “long route” of accountability 95; Increasing accountability: separating the policymaker from the provider 98; Limits to accountability 99; Overcoming the limits 100; Provider incentives in eight sizes 106; Scaling up, scaling back, and wising up 108; spotlight on Cambodia 109; 7 Basic education services 111; Common problems of service provision 111; For higher-quality systems, strengthen the relationships of accountability 113; Citizens and clients, politicians and policymakers: voice 114; Policymakers and organizational providers: compacts 117; Organizational and frontline providers: management 124; Client power 124; Getting reform going 128; spotlight on Educo 131; 8 Health and nutrition services 133; The health of poor people 134; Market failures and government failures 136; Strengthening client power 143; Strengthening poor citizens’ voice 146; Compacts: provider incentives to serve the poor 149; Six sizes fit all? 154; spotlight on Costa Rica and Cuba 157; 9 Drinking water, sanitation, and electricity 159; The state of water and sanitation services 159; Infrastructure and the accountability framework for service delivery 160; Urban water networks 164; Rural areas: network and non-network systems 171; Sanitation 173; Electricity 175; Moving the reform agenda forward 176; spotlight on Johannesburg 178; 10 Public sector underpinnings of service reform 180; Strengthening the foundations of government 180; Spending wisely 181; Decentralizing to improve services 185; Making, managing, and implementing good policies 191; Curbing corruption in service delivery 195; Managing transitions: overcoming reform hurdles 198; Evaluating and learning 199; spotlight on Ceará 201; 11 Donors and service reform 203; Aid and accountability 203; Strengthen—don’t weaken—the compact 204; Let provider organizations manage 206 Increase client power 208 Promote voice 209 Align aid delivery with service delivery 211 Why reforming aid is so difficult 216; Bibliographical Note 218; Endnotes 219; References 228; Selected World Development Indicators 2004 249.
700			_a _a
856			_uhttp://hdl.handle.net/10986/5986
942			_2ddc _cBK