000			01864nam a2200217Ia 4500
999			_c32499 _d32499
003			OSt
005			20210530234226.0
008			160316s2012 xxu||||| |||| 00| 0 eng d
020			_a9780414024335
040			_cn
082			_a658.400000 _bLEW
100			_aLewis Amanda
245			_aBusiness services, partnering and outsourcing contracts : A practical guide
260			_aNew Delhi _bThomson Reuters _c2012
300			_a865p _cix
365			_b Rs. 11,650
505			_aTable of contents Introduction; defining successful outsourcing; preparation by the customer; A competitive procurement process; Selecting a preferred supplier; The project plan; Preparation by the supplier; The service description; Control over how the services are provided; Service levels or key performance indicators; Governance; Dealing with disputes; Customer dependencies; Equipment; Software and intellectual property rights; Property aspects; Treatment of assets during term; Different supplier models; The charging regime; Service credit and service bonuses; Ensuring competitive charges; Transformationaland developmental outsourcing; Change management; Term and termination rights; The termination decision; Implications of termination; Insolvency issues; People issues; Pension issues; Competition issues; Liability and risk; Limitations of liability; Confidentiality, data protection and security; Financial services sector; Public procurement; Private Finance Initiative; Other public guidance; Utilities sector; Offshore and near-shore outsourcing; India; China; Germany; Spain; France; Netherlands; Italy; Sweden; Switzerland; Ireland; USA; Conclusion
650			_a1. Contracting Out2. Business Outsourcing 3. Management
700			_aDentons _a
942			_2ddc _cBK